Privacy Policy
Last updated: 9/29/2026
Who we are
Support services on this site is provided by Straight Forward Sales ("we," "us"). It provides self-help resources and handles support requests for select Honeywell portable air conditioners and dehumidifiers purchased from Best Buy Canada or BestBuy.ca, when sold and shipped by Best Buy. We are not Honeywell or Best Buy, and we do not act on their behalf. Their names are used only to identify the products and where they were purchased.
What we collect
We only collect information you choose to give us through our support request form:
- Your first and last name
- Your email address
- Your product model and purchase details (date and location of purchase)
- Your proof of purchase (receipt or order confirmation)
- The description of your request
Please cover any payment card numbers before uploading your receipt, and do not include information about other people. We do not ask for payment information, and we do not collect information from children under 14.
Why we collect it
We use your information only to:
- Verify your purchase and warranty eligibility
- Respond to your support request
- Arrange replacement parts or warranty assistance
- Handle and report product safety concerns
We do not use your information for marketing, and we do not sell or rent it to anyone.
Who we share it with
We share your information only when needed to handle your request:
- With Honeywell or Best Buy, to process a warranty claim, arrange parts, or report a product safety concern
- With our service providers, who host this website and our email and phone services, only as needed to provide those services
- When required by law
Where your information is stored
Our website and service providers may store and process your information outside Canada, including in the United States and Ireland. When this happens, your information may be subject to the laws of those countries.
How long we keep it
We keep your information for [2 years] after your request is closed, then delete it. We may keep it longer only if the law requires it.
How we protect it
We limit access to your information to the people who need it to handle your request, and we use reasonable safeguards to protect it. No website or email system is completely secure, so we cannot guarantee absolute security. If a privacy incident creates a risk of serious harm, we will notify you and the appropriate authorities as the law requires.
Cookies
This site uses essential cookies that are needed for it to work. With your permission, it may also use analytics cookies to help us understand how the site is used. Non-essential cookies are turned off until you accept them through the cookie banner, and you can change your choice at any time. The practices described in this Privacy Policy are the ones that apply.
Other websites
This site may link to other websites. We are not responsible for their content or privacy practices. Product apps, such as the Honeywell Air Comfort app, are provided by third parties and have their own privacy policies.
Your rights
You can ask to:
- See the personal information we hold about you
- Correct information that is wrong
- Delete your information
- Withdraw your consent (we may then be unable to complete your request)
- Receive your information in a commonly used format
We will respond within 30 calendar days.
Contact us
For privacy questions or requests, contact our Privacy Officer at hwsupport@straightforwardsales.com . Please use the subject line "Privacy Request."
Complaints
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada (priv.gc.ca). Quebec residents can also contact the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).
Changes to this policy
We may update this policy. The date at the top shows when it was last changed.